our policies

We kindly ask that you review our policies below when booking appointments.

cancellation policy

Should you need to cancel or reschedule services, we would appreciate 24 hours in advance for individual services, and 48 hours in advance for packages so you do not get charged.For same day bookings we have a four hour cancellation policy.

In consideration of our hard working technicians, we will charge 100% for late Cancellations and No-Show appointments as stated. Booking an appointment is an acknowledgement of these terms and means you comply with our cancellation policy.

We are always open to suggestions. Please let us know how to better serve you.

service etiquette


Being on time for your appointment is greatly appreciated so that you may receive your full service and so that our other clients and practitioners are not inconvenienced.

When making a reservation with us, a credit card or gift certificate will be taken to secure your reservations.

Tipping is appropriate for services and treatments. A general guideline would be between 15 and 20%.A 20% gratuity will be automatically added to all spa packages.


Please leave cell phones, jewelry, watches, babies & children at home. This is your time!

We regret that we cannot be responsible for loss or damage of personal belongings.

Please, no facial waxing if you use Retin A, Accutane, or any other acne medication.

One should never use a steam room or sauna prior to or after a waxing service, nor should you schedule a body service on the same day as a waxing service.

For our male guests, we recommend that you do not shave prior to facial treatments.

In our commitment to safety, cleanliness and hygiene, we sterilize and sanitize equipment for all services and treatments.